• The Best Rate Guarantee applies exclusively to rates that are available to the public and bookable online.
• Best Rate claims must be submitted within 24 hours of booking the lower rate and at least 48 hours prior to arrival.
• PENN Entertainment must be able to verify the rate in question is still bookable at the time the Best Rate claim is made and that it qualifies under the Best Rate Guarantee terms & conditions.
• Guests are solely responsible for cancelling any third-party reservation, regardless of whether the Best Rate Guarantee claim is approved.
• PENN Entertainment and its subsidiaries are not liable for any fees or costs associated with such cancellations.
• The Best Rate Guarantee does not apply to the following:
o Claims submitted more than 24 hours after booking a lower rate.
o Reservations made within 48 hours of the hotel’s check-in time on the arrival date.
o Discounted or negotiated rates not available to the public, including but not limited to: membership rates (club, group, or organization), group and corporate rates, government and military rates, casino or employee rates, hotel package rates, and unpublished or private rates.
o Prepaid rates that require a voucher or other type of certificate for redemption; and
o Non-refundable rates from third party or auction websites.
• The comparison rate must be for an identical itinerary, including stay dates, room and bed type, number of guests, and any other applicable rate terms, policies, or restrictions.
• For consecutive multiple night stays, the Best Rate Guarantee is based on the nightly room rate, not the average rate over the entire stay.
• Only one (1) claim may be submitted per stay. A “stay” is defined as the total number of consecutive nights at the same hotel by the same guest on one (1) reservation. The name on the claim form must match the name on the reservation.
• All Best Rate Guarantee request claims are subject to review and validation by PENN Entertainment, Inc., and/or its subsidiaries.
• PENN Entertainment reserves the right to deny a Best Rate Guarantee request claim at its sole discretion.
• The Best Rate Guarantee program may be suspended during outages or technical issues affecting the website or reservation systems.
• PENN Entertainment and its subsidiaries reserve the right to modify, suspend, or terminate the Best Rate Guarantee program at any time without prior notice.
• This offer is not valid for self-exclusion program enrollers in jurisdictions which PENN Entertainment, Inc operates or who have been otherwise excluded from the participating property. Valid only at Ameristar Black Hawk, CO. Must be 21. Gambling Problem? Call or text 1-800-GAMBLER or visit https://sbg.colorado.gov/problem-gambling-resources. Not in Colorado? Click here for additional resources.
